“I need to write a process for this…”
“I just need to re-write the processes so there’s more consistency…”
“We have processes but everyone follows them differently…”
“We need to be a process-driven business…”
More processes. More procedures. Eliminate the variances. Dummy-proof the position. Then something goes wrong and it’s back to the drawing board.
What if the process isn’t the problem?
What if your communication about the vision needs fixing?
Instead of death-by-process, I recommend Antoine de Saint-Exupery’s advice:
“If you want to build a ship, don’t drum up the men and women to gather wood, divide the work, and give orders. Instead, teach them to yearn for the vast and endless sea.”